SHOP BY PRODUCT
Shop By Scent
FAQs
Order & account information
If you recently placed an order, then you may track it here or by visiting My Account > Track Order.
We have recently upgraded our online system to improve your shopping experience. You may still find your order history & subscription information in your customer account. If you have any questions, please don’t hesitate to contact us via our contact form.
We have upgraded our online system and passwords are no longer needed to access your account. Simply click on the account icon, select ‘view orders’ or ‘manage subscriptions’ and enter your email address. We’ll email you a code to login to your account, and voila! You’re in!
Simply click on the account icon, select ‘view orders’ or ‘manage subscriptions’ and enter your email address. We’ll email you a code to login to your account, and voila! You’re in!
Your card will be charged as soon as your order has shipped.
The charge will appear on your credit card as: ” SCJ *MRS MEYERS”
We are required to collect sales tax according to the applicable state law where your order is shipped.
You will receive an email confirmation when your order is received. You can also retrieve a copy of your order at any time by logging in to your account and clicking View Orders. If you checked out as a guest and would like a copy of your order, please contact Customer Service at 877-865-1508, Monday through Friday, 8AM – 5PM CST.
For credit card verification, you must enter the address exactly as it appears on your credit card statement.
No, your card number should be entered as a continuous string of numbers.
There are many reasons for a failed credit card transaction. Your card information may have been entered wrong, the card may have expired, reached its limit, or a malfunction may have occurred with the credit card processing system. Please double check your information. If you continue to have problems, please contact Customer Service at 877-865-1508, Monday through Friday, 8AM – 5PM CST. Please provide them with any error messages you may have received.
If the promo code you’ve entered cannot be applied to your order, please check that the code was entered correctly and that your order has qualified for the promotion. Promo codes are not case sensitive and will never contain spaces. Also, be sure to click the apply button after adding the promo code to your bucket. Promo codes must be applied to your order at checkout to qualify for a promotion; promotional discounts cannot be applied once the order is submitted. If you are still having difficulty, please contact Customer Service at 877-865-1508, Monday through Friday, 8AM – 5PM CST.
You can Shop By Scent or Shop By Product. To start a new order, simply add the items that you would like to purchase to your bucket. Please note, items will remain in your bucket for 30 days, until you remove them, or until you clear your browser cache.
We currently only ship to U.S. states (including Alaska and Hawaii) and territories (including Puerto Rico). Unfortunately, we cannot ship orders to other countries, including Canada, at this time.
Shipping information
*Fed Ex Ground shipping will be waived at checkout for orders of $29 or more shipping within the domestic US. Tax does not count toward order total. A flat-rate shipping charge of $13.99 will be applied at checkout for all orders under $29. Shipments to Alaska, Hawaii, and U.S. territories including APO / FPO military bases will incur an additional $6.99 shipping fee.
Shipments to Alaska, Hawaii, and U.S. territories will incur an additional $6.99 shipping fee.
We cannot ship to APO / FPO military bases.
You will receive an email confirmation when your order has been picked up by our carrier. This will include tracking information. You may also track your order here.
Most shipments typically arrive at your door within 3-7 business days of placing your order. You will receive an email confirmation with a tracking number when your order has been picked up by our carrier. Deliveries may take longer during times of high demand or inclement weather.
If you haven’t received your package within 10 business days of placing the order, please don’t hesitate to contact us via our contact form. The Mrs. Meyer’s team is here for you and happy to help.
When your order has been picked up by our carrier, you will receive an email confirmation which will include tracking information. You may also track your order here.
Because we start processing your order as soon as it is submitted, we cannot edit the shipping address on an existing order after it is submitted. For future orders, you can change the shipping addresses by logging into your account and updating your address in your Profile.
There is a standard flat rate cost for each shipping method, regardless of the weight or size of your order.